2023 report is here!

Why is my payment declined?

We are sorry that the payment was not successfully processed. Unfortunately, banks consider Ukraine a high-risk country, and based on our statistics, only 75% of payments are successful. This issue is not related to the country itself but varies depending on individual banks.

1. The transaction is declined by the issuing bank

Usually, this error is indicated as “Do not honor.” The card is blocked, the status was set, or it’s closed for online payments. Since the specific reason can vary, the best course of action is to contact your bank directly. They will be able to inform you of the exact reason for the error and guide you on the necessary steps to resolve it. 

Alternatively, we recommend using a card from a different bank, direct bank transfer via SWIFT or PayPal. Explore all the available payment methods in Alternative donation methods.

2. 3D Secure authentication failed

Your card details or 3D Secure verification password haven’t been entered correctly.

Our payment system requires a 3D Secure authentication, which is an additional step of protection for online payments. With the 3D Secure, you need to validate every transaction with your PIN code. However, not many banks in the USA or Canada use 3D Secure authentication, so the payment is automatically declined.

In this case, we recommend using a card from a different bank (if available) or explore all the available payment methods in Alternative donation methods.

3. Double currency conversion is disabled on your card

Double currency conversion occurs when transfers are made between accounts that use different currencies. As our organization is legally bound to charge donations in Ukrainian Hryvnia (UAH), the acquiring bank is required to convert funds from your card’s currency to UAH.

Typically, double currency conversion is deactivated on cards, preventing the acquiring bank from converting your funds into the designated currency. You can activate double currency conversion through your card settings on the bank’s website, app, or by contacting your bank directly. 

Please note that the payment amount may slightly differ from the specified donation amount.

4. Declined by antifraud

Transactions may be declined if our anti-fraud system detects an unusual pattern for a donor, such as too many attempts to make a donation in a short period of time or a risky billing location. 

More likely the next attempt will be successful. If not, we recommend you contact your card issuer for more information or try Alternative donation methods (SWIFT, PayPal etc.)

5. Not sufficient funds

There are not enough funds on the card – check if you have the required amount of money on your bank card.

6. The limit of Internet payment has been exceeded

Every card has a limit on financial transactions for online payments. If the limit on your card is set to zero, all the online payments made with this card will be restricted.

You can adjust this limit for online payments through your card settings on the bank’s website, app, or by contacting the bank directly.

7. Card limit exceeded

The amount of your donation, the number of bank transactions per day, or the total money transfer exceeds your card’s limit for the day.

Check your card limits through your card settings on the bank’s website, app, or by contacting the bank directly.

SWIFT

Consider using a bank transfer (SWIFT) for your payment. Opting for this method enables you to transfer funds in your currency directly to our bank account in that same currency without incurring conversion fees. Notably, we’ve received successful payments from other donors directly into our bank accounts. 

To ensure your donation is correctly assigned to the intended project, please include the project keyword in the payment comment. Below, you’ll find the necessary details for the transfer:

If none of these troubleshooting steps proved effective, feel free to reach out to us at hello@dzygaspaw.com with details of the problem, and we’ll be glad to assist you further! Thank you for supporting Ukrainian Defenders!

UAH

Recipient’s bank account
UA793052990000026004011033366

Full transfer details.

Name of recipient
CHARITY ORGANIZATION “CHARITY FOUNDATION ‘DZYGA`S PAW’ ”

Recipient code
44831336

Name of bank
JSC CB “PRIVATBANK”, 1D HRUSHEVSKOHO STR., KYIV, 01001, UKRAINE

EUR

IBAN Code
UA023052990000026008021019990

Full transfer details.

Company Name
CHARITY ORGANIZATION “CHARITY FOUNDATION ‘DZYGA`S PAW’ ”

Name of the bank
JSC CB “PRIVATBANK”, 1D HRUSHEVSKOHO STR., KYIV, 01001, UKRAINE

Bank SWIFT Code
PBANUA2X

Company address
UA 79005, Ukraine, Lviv region, Lviv, Svobody avenue 1/3, office 19A

USD

IBAN Code
UA623052990000026007011025810

Full transfer details.

Company Name
CHARITY ORGANIZATION “CHARITY FOUNDATION ‘DZYGA`S PAW’ ”

Name of the bank
JSC CB “PRIVATBANK”, 1D HRUSHEVSKOHO STR., KYIV, 01001, UKRAINE

Bank SWIFT Code
PBANUA2X

Company address
UA 79005, Ukraine, Lviv region, Lviv, Svobody avenue 1/3, office 19A

GBP

IBAN Code
UA793052990000026001021033489

Full transfer details.

Company Name
CHARITY ORGANIZATION “CHARITY FOUNDATION ‘DZYGA`S PAW’ ”

Name of the bank
JSC CB “PRIVATBANK”, 1D HRUSHEVSKOHO STR., KYIV, 01001, UKRAINE

Bank SWIFT Code
PBANUA2X

Company address
UA 79005, Ukraine, Lviv region, Lviv, Svobody avenue 1/3, office 19A

CHF

IBAN Code
UA973052990000026000001025203

Full transfer details.

Company Name
CHARITY ORGANIZATION “CHARITY FOUNDATION ‘DZYGA`S PAW’ ”

Name of the bank
JSC CB “PRIVATBANK”, 1D HRUSHEVSKOHO STR., KYIV, 01001, UKRAINE

Bank SWIFT Code
PBANUA2X

Company address
UA 79005, Ukraine, Lviv region, Lviv, Svobody avenue 1/3, office 19A

PLN

IBAN Code
UA573052990000026000031027732

Full transfer details.

Company Name
CHARITY ORGANIZATION “CHARITY FOUNDATION ‘DZYGA`S PAW’ ”

Name of the bank
JSC CB “PRIVATBANK”, 1D HRUSHEVSKOHO STR., KYIV, 01001, UKRAINE

Bank SWIFT Code
PBANUA2X

Company address
UA 79005, Ukraine, Lviv region, Lviv, Svobody avenue 1/3, office 19A

BTC

13oe2GfYKXfCMLN7TCwovrCfdDBmAUPhUi

Network: Bitcoin

ETH

0xabc5e2ad87037869a97cf363c8a7d4c071d0b09f

Network: ERC20

USDT

TX5kDcAC1XXLMGCM2vHtSdJQmwoUYxxpSX

Network: TRC20

USDC

TX5kDcAC1XXLMGCM2vHtSdJQmwoUYxxpSX

Network: TRC20

BUSD

TX5kDcAC1XXLMGCM2vHtSdJQmwoUYxxpSX

Network: TRC20

XRP

rNxp4h8apvRis6mJf9Sh8C6iRxfrDWN7AV

XRP tag
336710071

BNB

0xabc5e2ad87037869a97cf363c8a7d4c071d0b09f

Network: BEP20

ADA

0xabc5e2ad87037869a97cf363c8a7d4c071d0b09f

Network: BEP20

DOGE

0xabc5e2ad87037869a97cf363c8a7d4c071d0b09f

Network: BEP20

Credit Card

5375 4112 0198 5848